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CUPS user stories: Add request for lsusb and ipp-usb debug

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Zdenek Dohnal 2022-03-09 10:32:44 +01:00
parent 207bf703f6
commit 9f446bfc05
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modules/ROOT/pages/_partials/con_cups-user-stories.adoc
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@ -24,6 +24,7 @@ Please follow the steps in the following sections:
* xref:how-to-debug-printing-problems.adoc#_how_to_start_to_capture_incident_bound_journal_logging[start to capture journal logs]
* trigger your issue
* xref:how-to-debug-printing-problems.adoc#_how_to_get_incident_bound_journal_logging[get the journal logs]
* attach files with output of [command]`lsusb -v` and from `/var/log/ipp-usb` if the device is connected by USB
* attach the files to the bugzilla ticket and xref:how-to-debug-printing-problems.adoc#_turning_off_debug_logging[turn off debug logging]
* provide printer model name and printer PPD file from `/etc/cups/ppd/`
@ -41,6 +42,7 @@ Please follow the steps in the following sections:
* attach the file you wanted to print
* tell what application you printed from
* mention your xref:how-to-debug-printing-problems.adoc#_which_driver_am_i_using[printer model]
* attach files with output of [command]`lsusb -v` and from `/var/log/ipp-usb` if the device is connected by USB
== CUPS generic issue
@ -53,6 +55,7 @@ For generic issues - printer wasn't found, segfault - please follow the steps in
* attach created files to the ticket and xref:how-to-debug-printing-problems.adoc#_turning_off_debug_logging[turn off debug logging]
* put the output of xref:how-to-debug-printing-problems.adoc#_what_make_and_model_is_my_printer[lpinfo] into a file and attach it
* put the output of xref:how-to-debug-printing-problems.adoc#_which_print_queues_are_available_for_me[both lpstat commands] into a file and attach it
* attach files with output of [command]`lsusb -v` and from `/var/log/ipp-usb` if the device is connected by USB
== My printer doesn't print correctly - I use 'everywhere' model